SOLUTIONS



    Identification



    Acquisition



 » Retention



    Cross-Sell or Up-Sell





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    News 		Retention

Providing good and timely service is the key to keep customers. The value of a customer is not an individual sale but the lifetime value of that customer. CENTRAL EUROPE BPO enables our clients to maximize the value of their customer relationships.
  • Outbound welcome call: Building a relationship. Gives customers the opportunity to tell us about any problems and, more importantly, allows us to put things right before they are become unhappy.

  • Outbound customer service calls / surveys: Keep them happy. Customer service calls and surveys help identify problems before you begin to lose sales.

  • Inbound care lines / complaint management: Research shows that a customer whose complaint is put right has a satisfaction index of 91% compared with 59% for one who has had no cause to complain.